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Internet Calling Script
Includes Wellness Business
Pack
Item 1 - Qualify and Build
Rapport: First Interview Script
Contact prospect to help him/her experience all of the benefits of
our nutritional offering.
Walk
prospect through the following evaluation ideas.
Hi,
__(prospect’s
name)__.
This is __(your
name)__
calling from my office in
__(city
or state)__.
I'm just getting back to you. You responded to a recent search ad
that I placed on the Internet looking for part-time or full-time
people to work at home.
Are you still looking for
information?
Is this a good time to talk a
minute?
Brief small talk…. Develop rapport…. Establish a friendly
environment of mutual respect and trust.
It your prospect is inattentive or preoccupied and
not able to focus on the phone call,
you may want to reschedule the appointment for a
better time.
__(prospect’s
name)__,
first, I would like to ask you a few questions to figure out what
information to direct you to. Next, I would like for you to review
our secure website, which will give you information about our
company and a general overview on what we do. It will also show you
the type of products we have. How does this sound? Great!
Are you currently working from
home?
(If yes) What is it?
(If no) What do you do
for a living?
How long have you been in that
occupation?
What do you like about it?
What do you dislike about it?
Are you thinking of replacing
your current income or just supplementing it?
Are you married and do you have
children?
Have you ever been self-employed
or owned a home business before?
What kind of income are you
looking to generate in the next 12 months?
__(prospect’s
name)__,
we are looking for people who are absolutely serious about building
a business and making money from home. So, _____
(prospect’s name),
how serious are you about starting a home business?
__(prospect’s
name)__,
the person we’re looking for has 3 main qualities: they are a team
player, self-motivated, and dependable.
Do you feel you have these
qualities? Great!
What’s the best email address to
use to contact you?
Do you have a pen and paper
handy?
I’ll be sending you a link to our website
to make sure that you get the information.
The web address is
www.heartlandcareer.com/yourtag .
(Say the website address and
then spell it out letter by
letter.) If you find that you do not have an email from
my office, please look in your “junk” or “SPAM” file.
When you enter the website, an
introductory movie will begin. You will then enter the main website
where you will see a movie on our company and product. In the
banner across the top of the page, you will see a series of links.
The “Product” link will take you to information about the product.
At “Testimonies,” you will find information from individuals about
what the product has done for them. The “Research” link will take
you to scientific reports on the benefits of the product. When you
click on “Opportunity,” you will find a video showing you how to
earn money from home. If you click on “Calculator,” you will find
a calculator where you can change the numbers in the pink box and
see how much you can earn each month.
__(prospect’s
name)__,
our company benefit package includes profit sharing, a bonus car, a
paid travel program that you can use for personal vacation or
company training as you like, early retirement, and health insurance
with Blue Cross / Blue Shield.
__(prospect’s
name)__,
this is not a door to door business. Most people work this business
from their homes by using the telephone, a computer and our proven
lead generation program. In other words, you don’t have to do “cold
calling”.
__(prospect’s
name)__,
I would like to schedule a time when we can get back together after
you have reviewed the website. At that time, I can answer your
questions about our company and give you more detailed information.
Are mornings, afternoons, or evenings
better for you?
(Set date
& time for 2nd Interview.) I have
__(day)__
at
__(time
and zone)__
available. Will that work for your schedule?
Good! I’ll have an email sent out from
my office confirming our appointment. Do you check your email
frequently? Great!
Let me give you my direct number in case
something comes up you can’t make the appointment, it’s
__(give
your direct contact number)__.
__(prospect’s
name)__,
I look forward to talking to you
__(day)__.
Have a great day!
Item
2 - Their assignment was to look at your website. This is your
Second Call.
Did you
have a chance to go through our website? (Pause
for answer.)
Great!
What did
you like about what you saw?
Tell me
more about that. (Let them sell
themselves.)
Ideas
you can contribute... (Don't use
all of these every time. Don't fire all your bullets.)
It’s
great to know we have a product grown right here in the United
States that we can market from our home and help people.
Research
on the Muscadine Grape by the University of Georgia shows it can
significantly impact the top 5 causes of Health-Related DEATHS –
(Coronary Heart Disease, Cancer,
Stroke, Chronic Lower Respiratory Diseases, and Diabetes)
Research
also shows us that the muscadine grape can help chronic inflammatory
conditions – (Arthritis, Asthma,
Allergies, Alzheimers, Inflammatory Bowel Diseases, Fibromyalgia,
Psoriasis, Colitis, COPD, Gout, and Atherosclerosis)
Further,
science tells us that the natural chemicals in the muscadine grape
can help to increase longevity and brain, immune system and heart
function.
Item 3 - Take their pulse.
__(prospect’s
name)__,
let me get a gauge on your level of interest. On a scale of 1-10,
how excited are you about what you have learned and seen so far? (Pause
for answer.) Great!
Let’s
say, for example, that you decide to get started in our training
program and that you want to put a few hours into your business each
week. Let’s project forward for the next 90 days. Let’s see —this
month is
__(this
month)__
and 3 months from now is
__(3
months from now)__.
Now,
__(prospect’s
name)__,
if we’re to look back over your first 90 days, what would be the
minimum you would need to make in your third month to feel like
you are getting good results in your new business?
(Pause for answer.)
Again,
__(prospect’s
name)__,
this is not a get-rich-quick
business. We can help you get to your minimum goal, and depending
on your future goals, we can help you get up to a six-figure income
in as little as 10-12 months, but we need to roll up our sleeves and
build this business together step-by-step. In month 3,
__(prospect’s
name)__,
for somebody following the system and working closely with our team,
incomes of up to $1,500 to $3,000 dollars a month are very
reachable.
Is that
an income range you could work with, especially during your
start-up? (Pause for answer.)
Great!
Based on
your answers, it looks like we can start moving forward from here.
Before we do, let me make sure that we are on the same page.
Item 4 - Beginning the close.
__(prospect’s
name)__,
I hope you will agree that before you even consider getting
involved with a business you will want to get sold on 3 things.
Let’s go over these:
·
First, the products. This is the foundation of our business and the
key to all of our income.
·
Second, I think you will also agree that it is important that you
are sold on the exact marketing plan that our team of successful
entrepreneurs use to market the product, and
·
Finally, you will probably agree that it is also vitally important
that you are sold on the support and training structure, and the
people that you will be working with.
__(prospect’s
name)__,
would you agree that these three items are important?
(Pause for answer) Great!
Mike
Jackson is the owner and Chairman of the Board of Heartland Select.
His personal goal is to change as many lives as he can. He will
provide training and support to help you develop your own home based
business.
Mike has
recorded a short call that will last about 5 minutes. He will go
over our marketing and training system, the different ways we make
money in the business, and the optional ways that you can consider
starting your business.
When the call is over, we
will be back together so I
can answer any questions you may have. Do you have 5 minutes? (Pause
for answer) Great! Okay, hang on and I’ll 3-way us to
the call now.
Item 5 - Closing call.
(3-way
prospect into the call with Mike Jackson)
Mike Jackson Heartland Call
… Need
Number
Hi
__(prospect’s
name)__,
can you hear me? (Pause)
Great! Again, that’s Mike. He is a great leader with a lot of
energy.
Listen to the call with Mike
(when the
number is posted)
and be prepared to discuss the call with your prospect and answer
questions.
After the call --
Mike
went over 3 options that you can consider when getting involved.
Option 1
– You can get started by signing up FREE as a business owner, which
includes your registration and your personal website. With this
option, you would not have any of the products and it’s hard to work
a business with no products.
Option 2
– You can also get started by signing up FREE as a business owner,
which includes your registration and your personal website and sign
up for a monthly autoship of one case of Heartland Select Beverage
which contains four 25 oz. bottles of juice for $139.00 plus
shipping and handling. There is a 100% money back guarantee if you
don’t like the product.
Option 3
– Most people that are absolutely serious will sign up for FREE as a
business owner, get their personal website, and choose the Wellness
Business Pack. This option gives you 3
cases of Heartland Juice (a total of
12-25oz Bottles), 2 bottles of Essentials for Life, 2 – Essential
Fatty Acid, 2 - Lipo-Chromizyme, 2 - Total Flora Support, and 4
boxes of E3 Citrus Splash.
If you
put it on a debit or credit card, the Wellness Business Pack
(US60622 – Cash) is
$750.00. This allows you to pay for the pack as you move the
product. The Pack gives you everything you need to start your
business. We also have a finance plan for the Wellness Business
Pack through our company called Best Finance. Best will finance the
pack with three easy payments of $283.34 in 30, 60 and 90 days with
no money out of your pocket. (US60623
– Financed Total Price - $850.00)
__(prospect’s
name)__,
many people choose to start with the free membership plus a case of
Heartland Select Beverage on a monthly autoship. There is a 100%
money back guarantee and you can cancel the autoship at any time.
Other people, who want to fast start their new business, choose the
Wellness Business Pack option.
With any
option, you can easily recruit 4 people in your first month using
our lead system and business plan to get your business started
fast. If you work with 4 people and help them get 4 more people, in
4 months you can earn $5,395 per month. If you add 2 more people to
your group each month, you have the potential to earn $6,415.80 per
month. That’s a $1,020.20 raise by just adding two people a month.
I have never been able to give myself a raise working for someone
else. Have you? (Pause for
answer)
Is
that an income you could live with?
(Pause for answer)
Great!
Which of the three options would be best for you?
Let the
prospect talk. Say nothing until he/she chooses one of the three
options.
When the
prospect answers, be supportive of the choice.
Great, I
think that's an excellent choice!
Becoming a Heartland Dealer
FOR ALL OPTIONS – The first thing that you need to do is sign your
prospect up as a Heartland Business Owner.
__(prospect’s
name)__,
let’s go ahead and get your information into the company. I have
most of your information. Would you like for me to enter your
information into the computer or would you like to do that?
If the prospect wants you to fill out the application, ask the
following:
__(prospect’s
name)__,
do you want to put your spouse on the application?
If yes, get the spouse’s name.
__(prospect’s
name)__,
the company sends out a 1099 at the end of the year on your business
so I will need your Social Security number to enter on the
application. Can you give that to me?
If your prospect gives you all of the necessary information to
complete the application, either go online with the applicant on the
phone and complete the application or conclude your call,
complete the application, and print a copy of it so that you have a
record of the New Business Owner number and can help with placing
the order for a Wellness Business Pack or a case of Heartland
Select. When you have completed the application process, call your
new business owner and give the person his/her business owner number
and website access information.
If the prospect does not want to give you the SS#, direct the
prospect to the website
www.heartlandcareer.com/yourtag to complete the application
or take the prospect to the website and walk him/her through the
application process. If you believe that he/she is at the computer
ask:
Are you
at your computer?
If the prospect says “NO”, encourage him/her to go the computer so
you can walk with the person through the signup.
If you walk you prospect through the application process, be sure to
ask for the New Business Owner number so that you can help with
placing the order for a Wellness Business Pack or a case of
Heartland Select.
Let’s
enter this website –
www.heartlandcareer.com/yourtag. When the website opens,
click on “NEXT”. This will take you into the main website. Click
on “Get Started” located in the banner at the top of the page. When
the next page comes up, click on “Your Next Step”.
It does not matter which “Your Next
Step” the prospect uses as they all go to the same Heartland
application form.
You
should now be in the Heartland website. On the left side of the
page, do you see “JOIN THE HEARTLAND TODAY”?
(Pause for answer.) Please
click on it.
A second
page will appear that has a green square with a big “H” in the
center of the square. Please click on the “Sign Up Today” link in
the square.
My ID
__(your
dealer number)__
should be in the box. (If
“YES”) Please click on “Next”.
(If “NO”, help the person to correct
your dealer number.)
Do you
see my name? (If “YES”)
Please click on, “Yes, it’s correct.”
You
should now be at the “SIGN UP NOW” page.
Let’s
type your information into the Signup Form.
First and Last Name _____
Social Security Number _____
with
NO spaces or dashes.
Company Name –
Leave blank at this time.
Spouse
Name –
This can be left blank or completed.
Website User Name _____
Online Access Password _____ Verify Password _____
(6 to 12 characters – at least 1 alpha and 1 numerical character, no
spaces.)
Email Address _____ Reenter Email _____
Phone Number – Day _____ Night _____ Mobile _____
Address 1 _____
Address 2 _____
City _____ State _____ Zip _____
Please
check the box if your Shipping Address and Mailing Address are the
same or complete the Mailing Address information.
CHOOSE
MONTHLY AUTOSHIP –
(If your prospect is choosing Option 1 or Option 3, direct him/her
to check “No, Thank You.” If choosing Option 2, See specific
instructions for Option #2 – Dealer Plus Case below.)
_____
Heartland Select Juice NFR (4-25 Oz. Bottles) $139.00
_____
Pick my products for a monthly autoship
_____
No, Thank You.
AGREEMENT –
(as is common with Online contracts, the applicant must agree to the
terms of the Heartland Agreement. There is a link on the form where
the prospect can click to read the Terms before agreeing.)
Please
check “yes” on the Agreement, if you agree and then click “Submit
Application.”
REMEMBER to ask for the New Business Owner number so that you can
help with placing the order for a Wellness Business Pack or a case
of Heartland Select.
If Option 1 was selected, proceed to the “Closing of the Call” on
the last page of this script.
If Option 3 was selected, proceed to the section labeled “Option 3 –
Heartland Wellness Pack”.
OPTION #2 – Dealer Plus
Case
If you are signing your prospect into Heartland or the prospect is
completing the application for himself or herself, follow the
directions above.
When checking the option “CHOOSE MONTHLY AUTOSHIP,” check the
“Heartland Select Juice NFR (4-25 Oz. Bottles) $139.00, the prospect
signs into the company and goes on autoship. Make sure that either
you or the new business owner sets the start date for the autoship.
This date should be set for the day following the signup date
so the autoship will start and be shipped the next day. (The
default on the website is one month following the signup date.)
The AUTOSHIP option will require credit or debit card information.
OPTION #3 – Heartland
Wellness Pack
If you are signing your prospect into Heartland or the prospect is
completing the application for himself or herself, follow the
directions above for completing the application and be certain to
mark the “No thank you” option in the Choose Monthly Autoship
section.
If your new business owner chooses to order the cash Heartland
Wellness Business Pack, you can place the order for the new business
owner or you can work with the person and direct him/her to place
the order either online through the owner’s
www.HeartlandSelect.net/tag website or through the EcoQuest
Telephone Orderline – call (800) 989-2299.
Financed Wellness Business Pack – Three-way Call to Best Finance
If the new dealer chooses the financed Wellness Business Pack
Option, proceed as follows:
I will
conference you into Best Finance so that you can arrange for your
Wellness Business pack. I will tell the Best representative that
you are on the line and are going to set up a Wellness Business Pack
on the payment plan. The representative will confirm the price,
which will be a total of $850.00 in three payments of $283.34 with
the first payment coming out in 30 days. The representative will
get a little information from me and then get information from you.
Next, the Best
representative will provide a reference number for me to verify the
status of your application later today (tomorrow
if late in the business day).
After that, we will hang up. For security purposes, Best Finance
will call you right back to verify the card information with you.
I will
check the Best Finance website
www.bestfinanceinc.com within 2 or 3 hours to make sure
everything is clear. After Best has approved the application, it
will be necessary to complete a formal application.
__(new
business owner’s name)__,
let’s go ahead and set a time later today to complete everything.
What time is best for you? (Pause
for answer and set appointment.)
One
moment, while I conference you into Best Finance. (Best
Finance, Inc: 800-704-2378, Option 1)
Financed Wellness Business Pack – Completing the Application
After Best Finance approves the telephone application, it will be
necessary for your new business owner to complete a hard copy
application and fax it to Best.
When you call the new business owner back, let them know that the
application has been approved and then proceed:
__(new
business owner’s name)__,
are you
at your computer? (Pause for
answer.) Great!
Can you
go to
www.bestfinanceinc.com and let me know when it opens? In
the center of the page at the top, you will see “Products and
Service." Please click on it. When the page opens, go down to
“Success Pack Program” and click on it. Now you will see “Success
Pack Applications” on the right side. Please click on “United
States – English”. A page of instructions and a one page form will
come up. This form is the agreement. Please print the form and I
will go through it with you. Let me know when you are ready.
When the business owner is ready, proceed:
At the
top of the page, you will see “Month to Credit PV” Fill in
__(name
of current month)__.
Next you
will see “Reference #”. Please put in _____
(the reference number given over the
telephone).
Do the see the top right side of the page where it says: “type of
application that you are making?”
Please
fill in the “Success Pack Item Number” blank with US60623 for the
Wellness Pack.
Next you need to complete your basic contact information. You can
go ahead and fill that out. But, for now, let’s move to the area
underneath the black line that says “Commercial Financing
Agreement.”
Do you see where it says “Applicant promises to pay Best Finance,
Inc. and its successors or assigns, the principal sum plus Sales Tax
when applicable of $ _____? Go ahead and put in $850.00. Where the
form says payable as follows in $US Dollars put “0”
(zero)
on that line.
Now, do you see where the four blanks are below? Since the company
does not charge us any interest if we pay on time, to figure out
what the payments are, all we do is take the principle sum and
divide by three and we come up with the figure of $283.34. That
figure goes on each Installment.
Go ahead and place $283.34 on lines 1, 2, 3, and your initials the
three lines marked “Initials”.
Go on down the right side of the page and put in today’s date, month
and year. Be sure to add your signature.
At the bottom of the page, you will find “I will be making my
monthly payment of
__(Insert
$283.34)__
by:”
_____
Pre-authorized Bank Draft
_____
Credit or Debit Card
Please
check the appropriate boxes, (enter your credit card information
if applicable – credit card number, expiration date) and
sign the form again with the credit card information.
If paying by Pre-authorized Bank Draft:
You will
need to attach a check for your bank account marked “VOID” to a
piece of paper and fax it to Best Finance with your application. Do
not sign the check, just mark “VOID” across the check. Be sure to
write your Best Finance reference number on the sheet of paper to
which you have attached your check.
When you
have completed all of the information on the application, please fax
the application (together with the check marked “VOID”
if applicable) to Best at
(fax number = 800-810-5697).
Closing for All Options
Are you excited? You should be! We’ve got a good shot at making
your goals
(List their new business owners goals)
happen before you know it! I will send you and email with a check
list for you to get started on your new business.
I look forward to getting things rolling on _____
(day) at _____
(time).
Have a great day _____ (new business
owner’s name)! Good bye!
Make
Sure to Sign a Person Up for FREE if They Don’t Have Money.
Get Them
Into the System. Get a Date When Their Money
Will Be
Available to Purchase Product.
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