RMA How To

Sending in a product...

troubleshooting, repair, upgrade, return

1. Vollara Customer Service (800-989-2299) operates from 9:00 AM to 9:00 PM Eastern time, Monday through Friday. A live person will answer.

NOTE: There is NO or little “hold time” if you call early in the morning.

2. Press the option 4.

3. If your unit is under warranty there will be a one-way shipping charge and possibly a cleaning charge if the unit is very dirty. If it is out of warranty, Vollara will advise the total amount that will be billed to your credit card.

4. You will be given an RMA (Return Material Authorization) number.

5. Write this RMA number on 4 sides of the box (use original packing materials, double boxing, or ample packing).

6. MOST IMPORTANT: Ship UPS or FEDEX (insured for your purchase price) to the address provided.

Trade Up a Fresh Air 1.5 or 2.0

for a FreshAir Surround 2.1 with ActivePure at a great price

Why spend money on parts and services for an older technology unit when you can upgrade to the latest state-of-the-art FreshAir Surround?

All Fresh Air 1.5 models have reached the end of their warranty period, so this upgrade option is very important. With 16 enhancements to the original model, Fresh Air 2.1, featuring Certified Space ActivePure technology, is more durable, more serviceable, and up to 80% more effective.

Fresh Air 2.0 may or may not have reached the end of their warranty period.

Get the latest Fresh Air 2.1 with a brand new 3-year warranty for just $250. That's not a trade in, that's a trade UP!

Cost to trade to the latest technology: $250 plus shipping and tax
Retail price of Fresh Air 2.1: $749.99
Average out-of-warranty repair cost: $292

Call 800-989-2299 (M-F 9AM - 9PM Eastern) to make your trade.

Trade In almost any old air purifier

for a FreshAir Surround 2.1 with ActivePure

or a FreshAir HEPA or 2 FreshAir Boxes

This is an amazing deal. Your old unit doesn't even have to be working...but you will be asked to ship it in.

Vollara will give you $100 credit toward one of the purchases covered by this program.

New product, new warranty.

Call 800-989-2299 (M-F 9AM - 9PM Eastern) to make your trade.

Return Product Policies

Returns must be accompanied by a written resignation and must be authorized by telephone.

A 10% restocking fee will be charged. Products must be in new and unused condition. If the products are found to be used, return may be disallowed. Products must be in new and unused condition. If the products are found to be used, an additional fee of up to 75% will be charged.

Products must be shipped at dealer expense.