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Keep Your Managers Productive
Anyone who has worked at EcoQuest knows how hard it is to find and build
Managers. There's a rule of economics that explains this. Anything that pays
well is, by definition, hard to do. If a high-paying activity were easy, too
many people would want to do it. That would create an oversupply and the Law
of Supply and Demand would soon cause the value of the work to be readjusted
downward. Anything that is easy is destined to pay very little.
So accept the fact that finding and building leaders is hard. It always has
been and it always will be hard. Some of us get lucky every now and then. We
find an easy one. But it's rare. You could say that I found an easy one when
I sponsored JK & Becky Baker. They bought 15,000 PV on the day they signed
up so they could complete month #1 of Manager qualification. They did 20,000
PV in their second month and 30,000 in their third month.
Sounds easy, doesn't it? But by the time this happened I had already driven
all night to fit 3 meetings into a tight weekend. We did Tupelo, Memphis,
and Birmingham in 36 hours. Since then I've done meetings for their downline
in Houston, Los Angeles, Florida, Atlanta, Chattanooga, Memphis, Tuscaloosa,
Birmingham, Huntsville, New Jersey, New York, Chicago, Kansas,
Massachusetts, and many more places. I've worked for eight years via mail,
email, phone, and the Web. It has been VERY PROFITABLE -- the Baker group is
now my biggest
— but it was not a free ride, nor was it easy.
Now let's think about YOUR Legs, and I want to begin with a
definition. A Leg would be called an account in most industries. In our
industry a Leg is the person you recruit and all the downliners
— to unlimited levels —
that develop under that person.
I also use the term Leg Leader. This term describes the first serious leader
I find down any Leg. When I sponsored my daughter she was not my Leg Leader.
She just sat there. But I developed a second level person, Blaine Ferguson,
into a Leg Leader. That lasted for five months. A bit later, Ken Harris and
Judy Ciesielski emerged as Leg Leaders. Then Michelle Giddens activated. A
few good years passed and Ken Harris dropped out. That left Michelle and
Judy. I also began treating BJ & Roger Smith and Angela & Angelo Elder as
important Leg Leaders in that account (and from time to time
there have been others). Today I work directly with 4 Leg Leaders in
that Leg. See how complex it becomes? Ask yourself if you have made this
level of commitment to YOUR Legs.
To build a large, a profitable, and a permanent business, you should be
thinking as I think, working as I work, and employing some of the strategies
that I employ. Obviously your own circumstances come into play. Few people
can travel as much as I do. But consider the list of ideas that follow and
see which ones you can utilize...
1. I have a VERY CLEAR OBJECTIVE. From day one I tried to recruit
career-motivated people. I look for people who would like to make $150,000 a
year and up. I never look for sellers or for people who want to make $500 a
month to supplement their income. I find some of those people, but it's
NEVER because I am looking for them.
2. I KNOW WHAT CAREER-CAPABLE PEOPLE LOOK LIKE. I look for ambition, MLM
experience, an entrepreneurial spirit, and risk takers. I look for
decisiveness and boldness, hard workers, sincerity, and a sense of urgency.
I look for people I think I can get along with, for people who are 45 years
of age and looking for their final career, for people who have good
marriages, for people who are coachable, for people who would like to become
the Kingpin in the city or region where they live, for people who have
problem solving skills and who can handle challenges, and for people who
have a lot of friends. None of these requirements are cast in cement, but
I'm always aware of them. I look for people who like to travel.
3. I ALSO KNOW WHAT I AM NOT LOOKING FOR. By knowing what I don't want, I
save a lot of time and frustration. I'm NOT looking for people who worship
their jobs. I'm NOT looking for people who have just started a new business
that is exciting to them. I'm NOT looking for talkaholics and boring people.
One hint of talkaholism and I run the other way. Nor am I looking for
drinkers. Drinking does not fit very well with MLM. I'm NOT looking for
people who like to gripe about everything and who can always figure out why
something WON'T work. I'm NOT looking for liars and BS artists. I'm NOT
looking for someone who expects me to do all their icebreaking or letter
writing work. I like people who have sales ability but I am NOT looking for
salesmen, per se.
4. I PUT MY CARDS ON THE TABLE. Very early in the prospecting and recruiting
process I begin laying out exactly what I have to offer. "I'm interested in
finding someone who wants to make $150,000 per year and up and who wants to
build an income that will last for a lifetime. I'm looking for someone who
is willing to work very hard and who would like to make EcoQuest his final
career. Does that describe you?"
5. I WORK IN DEPTH. From day one I look for downline talent in each of my
Legs. If I sponsor you, the best way I support you is by giving varying
amounts of help to multiple people who emerge under you. Some people are
helped via a few touches by phone. Some are helped with meetings. Many are
helped with newsletters, care packages, website support, and conference
calls. Many are helped with friendly contact at Success Institutes. Any of
these "helping activities" may seem minor but their cumulative effect is
huge. THIS IS A STRATEGY.
6. SOME PEOPLE ARE HARD TO HELP. It makes basic sense to fish where the fish
are biting and to NOT FISH in the other places. Some fine people march to a
different drum than the one I play. They do the business in a different
way. They certainly can take my newsletters and use my national meeting
program. They can tune in to my conference calls and visit my website. But I
can't do much for some of these people in the area of direct contact. In
some cases we are like oil and water; mixing is just not productive. I help
these people through my system, not directly.
7. Do you get it? The GIDDENS SYSTEM is comprised of many things:
newsletters, conference calls, the Big Picture message that I shout from
every rooftop, my leadership view of EcoQuest, my strategic view of
organization building, my national meeting commitment, the company programs
I support, and my website. EVERYONE can use my system. Even people in other
groups can use my SYSTEM. If you want more help, read my printed materials
more carefully. Promote my newsletters more aggressively. Watch my schedule
and promote it to your groups and prospects all around America. Listen to
more conference calls. Heed my advice with more care.
8. WHAT IS YOUR SYSTEM? If your Manager Legs are weak, maybe it's because
you aren't supporting them. Have you given any thought to developing your
own SYSTEM? Or is your system cumbersome? Are you spending too much time
with the person you recruited
— your Leg Leader
— and not probing
downward? Is your Leg Objective unclear? Are you promoting YOUR SYSTEM down,
down, down in your Legs? Are you failing to LINK the GIDDENS SYSTEM to your
downline? If this is your problem I would refer to you as a "BLOCKER."
9. HAVE A GAME PLAN FOR EACH LEG. Not all Legs respond to the same stimuli.
Some people do well if you offer lots of 3-way phone support. Some people do
better when you steer them toward meetings. Some people really benefit from
newsletters. Some people are helped more through conference calls. Some
people need to hear from you often. Some people are better off when you
invest your time in their downline, not with them personally.
10. Do you understand the ANCHOR program? When you Reach Over The Shoulder
in a Leg, do you know that you must develop a permanent relationship with
one or more key people in each Leg? These key people are called ANCHORS. The
percentage you earn from an Anchor is less important than the impact their
success has on the people above them.
11. CHINESE WATER TORTURE should be applied to dealers and downline leaders,
as well as to prospects. Eventually you will have more people than you can
possibly take care of on a week in, week out basis. Create a CWT mailing
list and put something in the mail to your people on a regular basis. What
you can't do by phone, you CAN do by mail. Do not rely on email only for
this. Mailings have their own special power.
12. MEETINGS are of overriding importance. And there are 3 phases to
meetings: the pre-Meeting phase, the Meeting itself, and the follow-up
phase. Work on your skills in all 3 areas. And PROMOTE MEETINGS throughout
your downline. I think you can depend on this rule of thumb: When you have
10 subgroups giving regular meetings you will probably be earning $10,000
per month.
13. ASK YOUR PEOPLE about their commitment. ASK THEM about the various
elements in this list. Are you committed to earning $150,000 a year or more
for the rest of your life? Do you have a plan? Do you know what kinds of
people you need to recruit? Do you know what kinds of people are unlikely
candidates? Are you spreading out geographically? Are you using the Giddens
website? Do you check the meeting schedules and inform your people? Have you
sent money for Bob's newsletters? When are you going to start doing
meetings? Do you use the company's conference call program? Who are the most
ambitious people in your downline? Who are your Six Most Wanted prospects?
People do not need or want to be pushed but they do need to be prodded.
14. CUT BAIT WHEN YOUR HOOK IS SNAGGED ON THE BOTTOM. Fishermen sometimes
get their lures snagged on an underwater log. They can pull real hard and
move the boat a little, but eventually they have to cut the line and start
again. The phrase "fish or cut bait" actually means you should help prepare
bait for the true fishermen if you aren't fishing yourself. We also use it
to mean we must cut away the prospects who are not responding. Our time MUST
be invested in real prospects and in working downliners.
15. RESULTS MATTER. It's okay to be patient when someone is trying. But you
also must make it clear that RESULTS ARE MANDATORY. Your people must do
enough activities to generate sales, recruits, and downline growth. If
results are not happening they have to change something. Activity? Attitude?
Wording? Source of prospects? Use of support systems? If someone can't get
results, he has to get a job. Don't be afraid to say that.
16. DON'T BURN YOUR BRIDGES. If someone wants to quit, let him quit. But
remain on good terms. Don't spit out insults such as, "Quitters never win."
Don't try to get someone to quit his job so he can spend more time with
EcoQuest. Here's a healthy way of saying good-bye, "Debbie, I support
whatever decision you make about EcoQuest. I want you to do what is best for
you and your family. I want to remain your friend. I have appreciated all
the effort you put into this. And I want you to call on me if a
lucky recruit comes your way and you need a little help."
Check out the
Online Giddens Meeting,
and the New Prospect Evaluation.
It goes without saying that you should check the
Event Schedules on a regular
basis. Check the links to Leg Charting
and to the Spiral Notebook
Plan.
Sincerely and enthusiastically,
Bob Giddens
Presidential Master Manager
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