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Dear
California Distributor,
Your hard work and
leadership-by-example are paying off!
California has become one of the fastest
growing markets in all of Vollara! We
are very proud of your success and look
forward to your continued growth.
As you may be
aware, a few years ago California made
some policy changes in its regulatory
laws with respect to air purifiers. We
have been there every step-of-the-way
through this policy change and have sent
emails over the last few months to keep
you informed. We are ready! We are on
schedule for the release of our new
California-compliant air purifiers on
October 18th
that will begin
shipping in all Fast-Start Essential
pack orders and individual orders on
this date. In response to this new
policy/regulation, Vollara has planned
months in advance so you could be
assured your business would not
experience any interruptions. We have
redesigned the FreshAir Everest, and
have submitted it, along with the
FreshAir HEPA to the California Air
Resources Board for certification.
The redesigned
FreshAir Everest and FreshAir HEPA are
in the completion stages of the
certification process and we are on
schedule to have the certified units
available right on time for shipment to
distributors in the state of California
by October 18, 2010, the date this new
regulation goes into effect. Again these
newly certified units will automatically
be included Fast-Start Essential Packs
effective on this date.
After October 18,
2010, you can still use your previously
purchased, non-California Certified
Vollara air purifiers for your own
personal use (your California customers
who previously purchased these units
from you can also continue to use them,
too, as the new regulation only applies
to air purifiers sold after October
18th), but they may only be sold/shipped
to addresses outside the state of
California. This means you will no
longer be able to sell your pre-October
18th
purchased Vollara
air purifiers to fellow California
residents. As a result, we have set up a
fast and easy exchange program for
pre-October 18th
purifier units you
have in inventory for sale to California
residents that you can elect to replace
with the new California certified units.
You can find all the details of how to
exchange any inventory that you will not
be using personally or selling outside
the state of California below. This
includes: the current FreshAir Everest,
FreshAir Surround, FreshAir Box,
FreshAir Focus, FreshAir Buddy and
FreshAir to Go.
If you have
inventory of the FreshAir Surround
(formerly FreshAir 2.1), FreshAir Box
(formerly EcoBox), FreshAir Focus,
FreshAir Buddy, FreshAir to Go, and/or
current FreshAir Everest the following
information is important to know:
1) Any existing
inventory a California Distributor may
have of these products may only be
sold/shipped to customers or
Distributors outside of the state of
California.
2) California
Distributors may continue to sell these
products as long as the ship to state is
other than California.
3) Warranty will
still be honored in accordance with
Vollara’s warranty policy for the units
sold prior to October 18, 2010.
4) Service parts
for non-CARB units can still be
purchased from Vollara.
5) Current FreshAir
Everest, FreshAir Surround, FreshAir
Box, FreshAir Focus, FreshAir Buddy and
FreshAir Classic purchased by California
Distributors from February 1, 2010
through October 17, 2010 may be
considered for an exchange program. To
qualify for the California CARB Exchange
Program:
a. The Unit must be in new
re-sellable condition defined as
follows:
new in the
unopened box; all literature and packing
material intact and original condition;
never demonstrated or used in any
manner.
b.
The Unit
serial number must not have been
registered as sold in the Vollara
Warranty registration system.
c.
The Unit must have
been purchased from Vollara between
February 1, 2010 and October 17, 2010.
California CARB
Exchange Program Details:
The Exchange
Program is in effect until December 31,
2011. All exchange requests must be
submitted by December 31, 2011 to be
considered for the program.
The Distributor
must call customer service at
800.989.2299 to obtain a valid
California CARB Exchange Program RMA
number.
Upon receipt and
inspection of the Unit, Vollara will
issue a one-to-one exchange where an
appropriate unit is available (FreshAir
Surround will be exchanged for a
certified FreshAir Everest, uncertified
FreshAir Everest will be exchanged for
certified FreshAir Everest). If no
suitable exchange product exists,
Vollara will issue product credit (less
sales tax and shipping previously paid)
to the Distributor to use for purchase
of a new FreshAir Everest or FreshAir
HEPA only.
Exchanged product
will have no PV as PV has already been
given at time of original purchase.
Credits will
expire 6 months from date of issue if
not used.
Credits are
non-transferrable
Distributor
should call Vollara Customer Service at
800.989.2299 to use any banked credits.
Distributor pays
freight to RMA returns center, Vollara
will ship exchange product to the
Distributor.
As part of the
California CARB Exchange Program,
Vollara reserves the right to refuse any
Unit that is sent in under RMA that does
not qualify for the Exchange Program
once the Unit has been inspected. If the
Unit does not qualify under the Exchange
Program the Distributor will be notified
via email and will need to contact
customer service to arrange for return
of the product.
Further information
on this regulation may be found at
http://www.arb.ca.gov/research/indoor/aircleaners/aircleaners.htm
including a fact sheet of "Frequently
Asked Questions" at
www.arb.ca.gov/research/indoor/aircleaners/faq.pdf.
We encourage you to
review the information found at the
above-referenced links so that you are
familiar with the specific requirements
of the regulation that may affect you.
If you have questions about the
regulations and our specific plans for
meeting the regulations, please contact
our Customer Service Department at...
customerservice@vollara.com or call
1-800-989-2299.
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